Deep cut on side customer service appalling
"Arrived with deep scratch on side. Their shipping company UPS tossed it over my 180cm gate onto concrete. Contacted Owl support reporting there was a huge scratch on side of paddle and worried about integrity of bat due to bad delivery. Emailed Owl support on 8th July who said they forwarded to Warranty Team. Yet it’s been me chasing them up since 17th July. Sent them another message and they said it’s the first time they’ve heard from me. What is going on."